Vetsource Reviews

My wife used them at the direction of our vet. After digging into the vet source site and seeing the pitch to vets to use vet source it appears its not much more than a shake down scam. So much of business as we are coming to know it, is little more than that. Sitejabber gets a two thumbs up from us, an honest review site is a valuable resource in these times, thanks sitejabber!

If you buy from them and want to return they will not let you, if they approve return they will make you pay for it. Terrible customer service

Cancelled my order for prescription dog food without even contacting my vet! Now my poor dog has to wait even longer for his prescription diet, they do not value your pet at all

My vet ordered a compound antibiotic for my dog after she got an infection after her knee surgery. The infection, bad enough to warrant a compound antibiotic, but not important enough to expedite shipping or even call to ask if I wanted expedirted shipping for a medication I am already paying close to $250 for.

The only time I have heard anything back from this group is when tgere was a problem processing payment (which held up fulfillment of the order)- they couldn't update the billing address without transferring me to a seperate service, but COULD take a different card number with the same address.
Long story short, I have been waiting for over a week for medication my pet needs to heal an infection, which btw, is eating away at the very bone I just had to pay over $4000 to have repaired. All I seem to get from their customer service is the song and dance of fulfillment time plus 3-5 days delivery, so you're still in the delivery window. NEVER do business with this company!

The vetsource.com people are nice their pharmacy department are the WORST

-They are condescending
-They are rude

If you have anything delivered that you need on a monthly basis for your pet-pass on their convient mail service. Every month so far they have been late- on flea and tick medication that pretty much needs to be taken on-time monthly.

My Vet had to stop my puppy meds because they weren't working-and prescribe her a new brand. The mailer (that was late) was unopened. So the Vetsource.com side stated that I had to speak to their pharmacy for a refund. I waited and waited... I was 8th in line (and waiting over 10 minutes) and then when I was 1st in the queue the phone hung up... So I had to call back again and wait in the queue yet again. When I finally reached the pharmacy-she stated that they could not give me the return-I explained to them that it was late and that also it will not be the prescription moving forward. The Animal Pharmacist stated that they did not ever give money back... but I could call my vet back and maybe they could do something for me.

I called my vet fuming mad (they work with vet source.com), the people at my vet are awesome... and they let me know the woman lied to me they do give refunds but they need a vet authorization... the vetsource.com pharmacist conveniently "forgot" to mention that. I am sure they do not share that because they do not want to give any money back...

My vet said they are moving away from vetsource.com because they are consistently having bad feedback from their patients about vetsource.com "customer service".

AVOID this place... there are so many better places to get your pet meds.